Frequently Asked
Questions

par98 accepts registrations from players in cities across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, par98 does not claim Pakistani government authorisation. Online gambling is restricted under Pakistan's Prevention of Gambling Act, 1977. Users are solely responsible for determining whether their use of par98 is lawful in their jurisdiction.

Yes. par98 is strictly for adults aged 18 years or above, or the higher minimum required by the operator's licensing jurisdiction, whichever is greater. Age verification is part of the mandatory KYC process. Any account found to belong to a person under the eligible minimum age is closed immediately and associated funds are forfeited.

No. Each player is permitted only one registered account on par98. Duplicate accounts are a violation of the Terms and Conditions. If multiple accounts are detected, par98 reserves the right to close all duplicate accounts, void associated winnings and restrict future access. If you have forgotten your login details, contact support rather than registering a new account.

KYC verification requires a valid government-issued identity document such as your CNIC (Computerised National Identity Card) or passport, and proof of address such as a utility bill or bank statement dated within the last three months. In some cases, proof of your deposit payment method may also be requested. KYC must be completed before your first withdrawal is processed.

Click the forgotten password link on the login page and enter your registered email address. par98 will send a password reset link to that address. Follow the link, enter a new secure password and confirm it. If you do not receive the reset email within a few minutes, check your spam folder or contact 24/7 live chat support for assistance.

Deposit methods available at par98 are displayed in the live cashier and may vary by account status. Pakistani players are familiar with digital payment services such as Easypaisa, JazzCash and Raast, as well as bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah. These payment service names are referenced for context only. par98 does not represent that any of these providers endorse or support gambling transactions. Always check the live cashier for currently available methods.

Minimum deposit amounts depend on the payment method selected and are displayed in the cashier at the time of transaction. As a general guide, minimum deposits typically start from approximately PKR 500 to PKR 1,000 depending on the method. Check the cashier for the exact minimum applicable to your chosen payment method, as limits can change without prior notice.

Withdrawal processing times vary depending on the payment method selected and your account's KYC verification status. KYC must be completed before any withdrawal is processed. Once verification is confirmed, processing times depend on the operator's internal schedule and the receiving payment provider's timelines. par98 does not guarantee specific processing windows. Contact live chat support for updates on pending withdrawals.

Account balances on par98 are maintained and displayed in PKR (Pakistani Rupees). Withdrawals are processed in PKR subject to the payment method selected. Any currency conversion, if applicable, is conducted at the prevailing exchange rate at the time of the transaction. Applicable fees, if any, are displayed in the cashier before you confirm the withdrawal.

Common reasons for withdrawal delays include incomplete KYC verification, active bonus wagering requirements that have not yet been met, a pending security or fraud review, or a technical issue with the selected payment method. Contact par98's 24/7 live chat support team with your account details for a specific update. Supplying requested documents promptly is the fastest way to resolve most withdrawal holds.

par98 offers betting markets on a wide range of sports. Pakistani players will find extensive cricket betting options covering PSL, ICC T20 World Cup, bilateral Test and ODI series, and international franchise leagues. Additional sports include football (domestic and international leagues), tennis, basketball, UFC and mixed martial arts, esports and more. The available markets and events are listed in the sports betting section of the platform.

Cricket betting at par98 allows you to wager on match outcomes, top batsmen, top bowlers, total runs scored, innings results, and many other markets for PSL, ICC tournaments and bilateral series. Select a market, choose your selection, enter your stake in PKR, review the potential return shown by the platform and confirm. Pre-match and in-play betting are available depending on the event.

par98's live casino section features games streamed with live dealers in real time. Available titles typically include live roulette, live blackjack, live baccarat, live poker variants and game show style titles. These games are hosted by professional dealers and use real cards, wheels or equipment. Check the live casino lobby on the platform for the full current selection and table limits.

par98 features a wide selection of video slots from various software providers. Slot games at par98 include classic three-reel titles, multi-payline video slots and progressive jackpot slots. Each slot displays its RTP (return-to-player) percentage and volatility level in the game information panel. Slot availability may vary; check the games lobby for the current catalogue.

RTP stands for Return to Player — it is a percentage representing the theoretical average return a slot game pays back over a large number of spins. For example, a slot with 96% RTP pays back Rs 96 for every Rs 100 wagered on average over millions of spins. RTP is a long-term statistical indicator, not a guarantee of returns in any individual session. Higher RTP generally means lower house edge over time.

par98 offers various bonuses and promotions including welcome bonuses for new accounts, reload bonuses for existing players, free spins on selected slot games, cashback offers and sports betting promotions. Available offers are displayed on the promotions page and in the cashier. All bonuses are subject to specific terms including wagering requirements, eligible games and expiry periods. Check the applicable bonus terms before claiming any offer.

A wagering requirement specifies how many times a bonus amount must be staked before it and any associated winnings can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying wagers before withdrawal is permitted. Not all games contribute equally — slots typically contribute 100% while live casino games may contribute at a lower rate. Check the specific bonus terms for full details.

No. Bonus funds and any winnings derived from them cannot be withdrawn until the applicable wagering requirement has been fully met. If you request a withdrawal before completing a wagering requirement, the active bonus and associated winnings may be forfeited. Your real-money balance (deposits not linked to an active bonus) may generally be withdrawn without restriction, subject to standard KYC and payment verification.

Yes. All bonuses on par98 have an expiry period, which is specified in the applicable promotion terms at the time the bonus is offered. If you have not met the wagering requirement by the time the bonus expires, the remaining bonus balance and any winnings derived from it are forfeited. Expiry periods and specific conditions are displayed when the bonus is credited to your account.

par98 protects your personal data using SSL/TLS encryption for all data in transit, role-based access controls for internal data access and secure storage for KYC documents. par98 does not sell personal data to third parties. Data is processed in accordance with the par98 Privacy Policy, which covers collection purposes, retention periods, user rights and third-party processor obligations. Review the full Privacy Policy on the par98 website.

par98 provides deposit limits, loss limits, session time reminders, reality checks, cooling-off periods and full self-exclusion. These tools are available through account settings or by contacting 24/7 live chat support. Deposit limit decreases and self-exclusion take effect immediately. Limit increases are subject to a cooling-off period. par98 strongly encourages all players to set limits before they start playing. For full details, see the Responsible Gambling page.

Contact par98's 24/7 live chat support and request a self-exclusion. Specify the duration — short-term (1 month, 3 months, 6 months) or indefinite. Your account is blocked immediately: deposits, wagering and promotional communications are all disabled. Your real-money balance remains available for withdrawal. Timed exclusions are not automatically reversed; you must actively request reactivation after the period ends.

par98 offers 24/7 live chat support directly on the platform — this is the fastest channel for account queries, responsible gambling requests and technical issues. For non-urgent written correspondence, you can email [email protected]. Support is available in English and can also assist in Urdu for Pakistani players who prefer it. Always include your registered account email when contacting support by email.